The first year we came to MindVention, we checked in and walked into a room with an unmade bed, clothes on the floor and an unflushed toilet. This bothered Sheree (go figure) and I went to the front desk. They agreed that the room probably was occupied and maybe we should get a free upgrade. So we wound up in a great room.
The second year we wound up in a room with a carpet that can best be described as...crusty. So we upgraded our room to a Junior Suite for an additional $20 a day.
This year we endured a REALLY long flight on Air Canada...where passengers are seen as a necessary if regrettable aspect of the travel business...took a marathon walk to our rental vehicle...and stumbled into the lobby, ready to relax in our "luxury tower suite."
It has crusty carpets...two beds....and an undefinable odor. Sheree,again...not happy. I go down to the desk clerk and explain that we booked a Luxury Tower room and are a little confused about where the luxury might be. The desk person seems used to answering this question. She responds with the information that the hotel doesn't actually guarantee the room that has been booked.
I ask questions...but she nods tiredly, tells me that the hotel is sold out as in COMPLETELY FULL, offers me a food comp...and the promise that my wife's world will be set right the next morning.
I am at the front desk early this morning, rehashing the situation with a new clerk and he tells me that there is a room with one large bed...in a room that is a carbon copy of the one we're in. I know I'll never be able to sell this to Sheree so I ask about an upgrade. To make this story shorter, we're now in a little suite. And my wife is happy.
If you are on your way here the magic word is "Upgrade."
Don't say I never gave you anything.
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